Short version: if your report doesn't load, is for the wrong website, or is clearly broken, email us within 14 days and we'll fix it or refund you in full.
When we'll refund you
- The report doesn't load or is empty, and we can't fix it quickly.
- You were charged but didn't receive a report.
- You were charged twice for the same report.
- The report is for a different website from the one you paid for, or is materially wrong because of a fault on our side.
When we may not
Because the report is delivered immediately and you agree to this before paying, we don't usually refund simply because you've changed your mind, or because you disagree with an estimate — estimates are a guide and real prices vary. This doesn't affect your rights under the Consumer Rights Act 2015 if the report is faulty or not as described.
How to ask
Email within 14 days of buying, with the email address you paid with and the website you scanned. We'll reply within 2 working days. Approved refunds go back to your original payment method through Stripe and usually arrive in 5–10 working days.
Agency licences
You can cancel a monthly licence at any time and it will run until the end of the month you've paid for. We don't refund part-months unless the service didn't work.